What our clients say about us:

“The Luxury Experience has been the sole exclusive sales representative for General Hotel Management Group in the German, Swiss and Austrian market since 2009. As a developer and operator of luxury hotels and resorts globally, it is vital we ( GHM ) are also represented by like-minded sales reps – with both the capacity and capability to deliver on our brand promises – to both our travel trade intermediaries as well as direct clients from these markets.

In this capacity, Ms. Susana Ng has been excellent in discharging those responsibilities and duties. Because of the level of rapport and support that Ms. Ng enjoys from our travel trade partners as well as other marketing partners, our portfolio of hotels have consistently enjoyed strong year-on-year growth in both room nights and yield from them. These markets collectively contribute more than 20% share into our hotels – underscoring the important role that Ms. Ng’s office plays in our organization.

In addition to being a dependable rep partners who delivers on business goals and objectives, Ms. Ng also possesses a wonderful personality that makes dealing with her a real pleasure. I have always enjoyed my interactions with her and firmly believe she would be just as effective to any other organizations fortunate ( and willing ) enough to enlist her services.

I would be happy to expound further on the above should more detailed information be required.”

Clement Koh
Senior Vice President Sales & Marketing
GHM Hotels


„During most of my time with The Leading Hotels of the World „Oberoi’s“ hotels used to be  members and I greatly enjoyed working with Mrs. Susana Ng and her agency „The Luxury Experience.“  The close cooperation started some years ago when the agency was appointed by „Oberoi Hotels and Resorts” to be the company’s representative in the German speaking markets.

My experience with the agency is that of a trustworthy, fair partner with many innovative concepts and successful ideas. No question, „The Luxury Experience“ has a profound knowledge of the industry and is very well connected in its markets. “

Welf J. Ebeling
Former Chief Operating Officer
The Leading Hotels of the World


As the former Vice President Sales and Marketing for Oberoi Hotels and Resorts, I had the great pleasure of working with The Luxury Experience. I found the company and the whole team utterly professional and instrumental in driving business to the whole hotel portfolio. They were a crucial source of business and one of the largest revenue providers for the group for the German, Swiss and Austrian markets. The Luxury Experience have an extensive and in depth knowledge of the markets and I highly recommend them to assist any hotel group with their sales and marketing strategy without hesitation.

Glenn Carroll
Former Vice President Sales and Marketing
Oberoi Hotels & Resorts


In my former position Director Sales and Marketing of the new 5 star plus, ABAMA Hotel Resort, I appointed „The Luxury Experience“ to represent us in the German, Swiss and Austrian markets. The agency supported us in a highly professional manner. The attitude of all in the team convinced me with their serious dedication. The agency established our new Hotel Resort, created high profile and opened new markets for us.

The Luxury Experience is a highly competent and professional agency, whose services can support the best hotels of the World in becoming successful in the German speaking markets.

Francisco Fernandez
Former Director Sales and Marketing
ABAMA Hotel Resort, Tenerife, Spain